Frequently Asked Questions

Because your appointment time is reserved exclusively for you, appointments missed, cancelled or rescheduled with less than 24-hour notice will be charged 50% of the full amount.

To avoid being charged for a missed appointment, we invite you to send a friend or family member in your place. 

If we can fill your late cancelled or rescheduled appointment with someone on the waiting list you will be notified and not charged.

It is each clients’ responsibility to remember their appointments.  Confirmation emails and/or texts (according to the chosen preference in your profile) are sent 48 hours prior to the scheduled appointments.

Please cancel no later than 24 hours before your class/workshop in order to avoid full charge for the missed reservation.  We do not refund for late cancellations or missed classes/workshops.

If you know you won’t make it to the class/workshop please cancel via your online account or send an email to feelbetter@tealcenter.com, so your spot may be given to another student.

We do ask that you wait to cancel your appointments until the day of the appointment in the event that the weather does not present as predicted.

Any appointments cancelled the day of the appointment due to snow and ice will not be charged in accordance with our 24-hour cancellation policy.

In addition, we ask our clients for their understanding if a therapist is not able to make it to their appointments because of inclement weather.

To view pricing for all of the services we offer, please click here: https://www.tealcenter.com/learn-more/rates-insurance-information/

We do not submit insurance claims and are not affiliated with any provider group.

Our experience has been that, when recommended by a referring specialist i.e. physician, chiropractor, physical therapist, etc. massage therapy is occasionally covered by health insurance plans. 

We advise you call your insurance company to find out if you have massage therapy coverage, if so, what is the reimbursement protocol for out-of-network facilities. Please be clear that you are receiving massage therapy services, not physical therapy. Insurance companies who do reimburse typically require a medical diagnosis code.   

If you have a diagnosis code from a referring specialist, we will include it, along with our treatment codes, on the medical receipt we provide. 

If required, we are happy to provide treatment notes and payment history for your personal records.  We will communicate directly with your insurer at their request only.

Our services are usually an allowed expense for medical savings accounts and flexible spending accounts.

In the interest of everyone’s health and safety please do not come in if you have a cold or other contagious illness. There is no charge if you must cancel because you’re sick.

Tips are appreciated, but never expected.  If you wish to leave a gratuity for your therapist we ask that you do so in cash or by check made directly to the practitioner.

We are conveniently located two blocks from the Ballston-MU metro station on the Orange line.

We’re on the second floor of Randolph Towers, 4001 9th St. N Suite #230. Enter the building through the main doors facing 9th St. Take the carpeted stairs up from the lobby, or the elevators which are located down the hall to your right as you enter the front door. On the second floor, walk to your left and you’ll find us at the end of the corridor in suite 230.

Ballston is an urban center and our office is conveniently located between Ballston and Virginia Square Metro stations.

Practitioners will ask you to undress to your level of comfort. Many prefer to keep their undergarments on.

We accept all forms of payment i.e. American Express, Discover, MasterCard, Visa, cash, checks, Health Savings account, and Flexible Spending account.

We are open seven days a week, 8am-8pm.  Closed on Thanksgiving, Christmas Day, New Year’s Day, and 4th of July.

Two-hour metered parking is available on the street and is FREE on Sundays.

The surface parking lot at the rear of Randolph Towers is complimentary and available for clients on a first-come, first-served basis.  To park in the lot, pull into the circular drive at the front of the building and park your car there for a moment, step inside to the lobby area and inform the concierge staff you have an appointment at The Teal Center, they’ll give you a token and a pass.  The entrance to the surface parking lot is on the Quincy St. side of the building.  There is a gate and back door available that will lead to the lobby area.  Please note: parking is available first come, first served, and is not guaranteed. 

If you’re attending a class we ask that you park at the Ballston Public Parking Garage located in Ballston Quarter, 627 N. Glebe Road.  If you’re able to exit the garage onto Wilson Blvd., it’s just a two-block walk to Randolph Towers.  Rates are approximately $1 an hour. Follow the link for details.

Find more options for nearby public parking here:  search for a parking garage.

Yes!  We offer several ongoing promotions including a Birthday discount and a Referral program.  In order to receive these promotions be sure to sign up for News and Promos in your profile.  Note: In order to receive the birthday discount you must also add your birth date to your profile.

NEW!  Packages of 5 available for Massage and Bodywork.  May be purchased at the time of checkout OR visit our online store and search under Therapeutic Massage.  Payment plan options available, please inquire at the front desk. *Excludes Acupuncture and Yoga. *Non-transferrable.

Packages of 5

• 30 minutes – $340
• 45 minutes – $490
• 60 minutes – $590
• 75 minutes – $745
• 90 minutes – $885
• 120 minutes – $1,200