Frequently Asked Questions

Because your appointment time is reserved exclusively for you, appointments missed, cancelled or rescheduled with less than 24-hour notice will be charged in full.

To avoid being charged for a missed appointment, we invite you to send a friend or family member in your place. 

If we can fill your late cancelled or rescheduled appointment with someone on the waiting list you will be notified and not charged.

It is each clients’ responsibility to remember their appointments.  Confirmation calls are made 48 hours prior to the scheduled appointments.

We do ask that you wait to cancel your appointments until the day of the appointment in the event that the weather does not present as predicted.

Any appointments cancelled the day of the appointment due to snow and ice will not be charged in accordance with our 24-hour cancellation policy.

In addition, we ask our clients for their understanding if a therapist is not able to make it to their appointments because of inclement weather.

We do not submit insurance claims and are not affiliated with any provider group.

Our experience has been that, when recommended by a referring specialist i.e. physician, chiropractor, physical therapist, etc. massage therapy is occasionally covered by health insurance plans. 

We advise you call your insurance company to find out if you have massage therapy coverage, if so, what is the reimbursement protocol for out of network facilities.   Please be clear that you are receiving massage therapy services, not physical therapy. Insurance companies who do reimburse typically require a medical diagnosis code.   

If you have a diagnosis code from a referring specialist, we will include it, along with our treatment codes, on the medical receipt we provide. 

If required, we are happy to provide treatment notes and payment history for your personal records.  We will communicate directly with your insurer at their request only.

Our services are usually an allowed expense for medical savings accounts and flexible spending accounts.

In the interest of everyone’s health and safety please do not come in if you have a cold or other contagious illness. There is no charge if you must cancel because you’re sick.

Tips are appreciated, but never expected.  If you wish to leave a gratuity for your therapist we ask that you do so in cash or by check made directly to the practitioner.

We have two locations! Please be sure of the location of your appointment. This information is included in the confirmation and reminder emails we send prior to your appointment.

If you are booked at the Randolph Towers location, we are conveniently located two blocks from the Ballston-MU metro station on the Orange line.

We’re on the second floor of Randolph Towers, 4001 9th St. N Suite #230. Enter the building through the main doors facing 9th St. Take the carpeted stairs up from the lobby, or the elevators which are located down the hall to your right as you enter the front door. On the second floor, walk to your left and you’ll find us at the end of the corridor in suite 230.

Ballston is an urban center and our office is conveniently located between Ballston and Virginia Square Metro stations.

If you are booked at the Virginia Hospital location, we are located in 1701 N. George Mason Drive, also known as Women and Infant Health Lobby, accessible by the ART bus from the Ballston-MU metro station.

We are located in the lobby, enter through the front doors and veer left past the Information Desk towards the elevator sign. You will see The Teal Center sign us on the left side of the lobby area.

Practitioners will ask you to undress to your level of comfort. Many prefer to keep their undergarments on.

We accept all forms of payment i.e. American Express, Discover, MasterCard, Visa, cash, checks, Health Savings account, and Flexible Spending account.

At Randolph Towers we are open Monday-Friday 8am-7pm, Saturday and Sunday 8am-7pm.

At Virginia Hospital Center we are open Monday-Friday 9am-6pm, Sunday by appointment.

For Randolph Towers:

Two-hour metered parking is available on the street and is FREE on Sundays.

The surface parking lot at the rear of Randolph Towers is complimentary and is available for clients.  To park in the lot, pull into the circular drive at the front of the building and park your car there for a moment, step inside to the lobby area and inform the concierge staff you have an appointment at The Teal Center, they’ll give you a token and a pass.  The entrance to the surface parking lot is on the Quincy St. side of the building. There is a gate and back door available that will lead to the lobby area. Please note: parking isn’t guaranteed on the weekends.

If you’re attending a class we ask that you park at the Ballston Public Parking Garage located in Ballston Quarter, 627 N. Glebe Road.  If you’re able to exit the garage onto Wilson Blvd., it’s just a two-block walk to Randolph Towers.  Rates are approximately $1 an hour. Follow the link for details.

For Virginia Hospital Center:

Two-hour metered parking is available on George Mason Drive and is Free on Sundays

-$5 parking garage fee, not validated; Park on the 3rd level of the Zone C parking garage, walk through the medical office building, across the skywalk (you will also start seeing signs for us once you cross the skywalk), down a short stairway into the hospital; the skywalk is locked on Sundays

-Take the first right (exit sign overhead)

-You will see The Teal Center straight ahead of you

Not at this time.